Serbian Triangle Tours-Enjoy a truly ethnic holiday experience in Serbia

Bookings and Procedures

How to Book
Payment Methods
General Conditions
Booking Form

"How to Book
Once you have decided on the Package Tour or accommodation only, fill out the provided form and our sales management will reserve the desired accommodation along with the final calculation and advance the amount you have to pay to make the reservation complete.

Your booking will be confirmed once payment is received and cleared.

Payment Methods

We offer the following methods of payment:

-Via Online transfers
-Via personal cheque (please allow 7 work days for funds to clear)
-Via Direct payment into our account (Bank Deposit or BACS)

Sort Code: 20-31-52
Account No.: 00054763

Please make a note on the reservation form which payment method you have chosen. You will be contacted by one of our sales managers to confirm reservation and payment details.

Please ensure you have read our General conditions along with our booking procedure for payment instructions. For all additional information please contact us.
E-mail: info@serbiantriangletours.co.uk

General Conditions

General Conditions of Services
- Serbian Triangle Tours -

1. Offer
SERBIAN TRIANGLE TOURS shall ensure the accommodation service and other types of services pursuant to the published information, description and time schedule pursuant to the confirmed booking, save for exceptional cases: unfavourable political situation, disasters or any other factor which might fully have a negative impact to tourist season(s), as well as death or grave illness of the service provider and similar.

2. Bookings
All kind of inquiries and bookings shall be received electronically, in writing or in person, which by virtue of contract became part of contract agreement between both parties. Based on your inquiry on availability our offer will be forwarded to you. By accepting the offer you will receive confirmation of the booking and calculation, on the basis of which you will make payment . The guest will be obliged to provide any data requested by the booking procedure. While booking, the guest will confirm the familiarity with these general conditions for providing services and full acceptance thereof. Thereby, the general conditions for providing services shall become a binding legal obligation both for the guest and for SERBIAN TRIANGLE TOURS.

3. Payment
In order to book accommodation or any other kind of service it is necessary to make a payment depending on the selected payment method. The outstanding amount is payable at the latest within twenty (20) days prior to arrival. Upon confirmation of the booking, the guest will be notified of the selected payment method.

4. Accommodation price and stay fee
The price will include the base service and is expressed in GBP. Together with the accommodation unit, the services included in the price are described. All services paid or booked will be specified in the order - voucher. Any services not specified in the order-voucher will not be included in the accommodation service, and the guest will pay them separately with the service provider i.e. responsible person for the service. Any newly modified price change will not be applicable to guests who have already made payment for booking s.

5. Rights of SERBIAN TRIANGLE TOURS to change and booking cancellation
SERBIAN TRIANGLE TOURS will retain the right to change the confirmed booking only in exceptional cases (unfavourable political situations, disasters or any other factor which may fully have a negative impact on tourist season(s), as well as death or grave illness of service provide or similar...). The Agency will in such or similar cases notify the guest on changes arisen, and will offer him or her accommodation in the same or higher category (up to 10% of higher prices will be borne by the Agency in case it will be unable to offer the accommodation in the same category), pursuant to the same prices in force at the point of booking confirmation. In case that the replacement of the accommodation booked will not be possible, the Agency shall notify the guest 7 days prior to the beginning of using the service and return to the guest the entire amount paid by him or her. In any case, the Agency will oblige the guest and offer them any additional information related to possible accommodation.

6. Right of guest to change and cancellation of the confirmed booking
Upon his or her request in writing (e-mail, fax or mail), the guest will be entitled to change and cancel the confirmed booking. This refers to changes of date or number of guests or cancellations therof. In any case when it is possible the agency will make the change free of charge. When it is not possible to change the confirmed booking, the rules for cancelled bookings will apply. SERBIAN TRIANGLE TOURS will be entitled in the case of cancelled booking to request from the guest payment for any damages caused or if the cancelled accommodation is not sold out.
The amount of indemnification for damage incurred, if the guest will cancel the booking shall total to:
- up to 20 days prior to the beginning of using the service, 35% of the contracted accommodation price
- from 19 to 10 days prior to the beginning of using the service, 50% of the contracted accommodation price
- from 9 to 4 days prior to the beginning of using the service, 85% of the contracted accommodation price
- from 3 to 1 days prior to the beginning of using the service, 100% of the contracted accommodation price If the booking cancellation is due to case of force majeure or exceptional circumstances (wars, strikes, disasters, terrorist actions, death of a close family member...) the guest will be obliged to present an acknowledgment in writing thereon, and the Agency will in this case collect 20% of the total accommodation price. If the guest will fail to arrive to the accommodation booked up to 24 hours on the date of the beginning of the service, and to get in touch previously with representatives of SERBIAN TRIANGLE TOURS, it shall be deemed as booking cancellation.

7. Obligations of the SERBIAN TRIANGLE TOURS
The obligation of SERBIAN TRIANGLE TOURS is to care for the guest's rights and interests, to correctly present the information and jointly cooperation in resolving of disputing situations, in compliance with good practices, as well as with laws and special usages, save for cases where it is set forth by the General Conditions of Providing the Services.

8. Obligations of the guest
The guest shall be obliged to:
- possess the correct travel and other documents
- upon arrival in the facility, to hand down the voucher - order to the provider - responsible person for the accommodation facility.
- to comply with the house rules and cooperate with the provider - responsible person of the accommodation capacities.
- to notify the provider - responsible person on valuables and hand them down to custody - to comply with the time schedule for arrival and departure (if not otherwise regulated by the house rules) up to 14 hours for entering the facility and up to 10 hours for leaving the facility.
- to settle any expenses related to using of additional services ( telephoning, renting... )
Any expenses related to failure to comply with obligations and possible damage shall be borne by the guest. The payment for the above stated matters shall be made at the spot to the service provider - responsible person for the facility.

9. Claim procedure
- Upon arrival the guest shall be obliged to object to inappropriate service, and in case that the service will be at variance with the presented information obtained from the agency with the service provider - responsible person or to contact representatives of SERBIAN TRIANGLE TOURS.
- In compliance with good practices, all parties will seek the elimination of the causes for objection. In case that the guest will fail to accept the solution, which corresponds to the service paid, SERBIAN TRIANGLE TOURS will not consider the posterior objections.
- In case of failure to reach the solution of the problem, the guest may submit the objection in writing with stated reasons and mail it to SERBIAN TRIANGLE TOURS. The competent agency representatives will pass the solution as soon as possible.
- The compensation by virtue of the objection may reach the amount of claimed services, and will not comprise the services used neither the total amount of the service, so that the guest will be precluded from the right to collect the ideal damage.

10. Principal remark
The guest fully accepts by performing his obligations i.e. by making payment for booking these General Conditions for Providing Services and undertakes to comply thereto.

For further details or to make a booking, please do not hesitate to contact Isidora Valetti at either of the following:

UK Mobile: +44 (0)7786 484 708
UK Telephone: +44 (0)1923 237 635

E-Mail: info@serbiantriangletours.co.uk or isidora@serbiantriangletours.co.uk